Safety & crisis resources
If a child is in immediate danger, call your local emergency number now (911 in the US and Canada, 999 in the UK, 112 in the EU, 000 in Australia).
What Covey does when a child says something alarming
- If a message contains language about self-harm, suicide, abuse, or an unsafe adult, Covey does not send it to the AI model. Instead it shows the child a warm, scripted message that takes them seriously, encourages them to tell a trusted grown-up right away, and (for US families) mentions they can call or text 988.
- At the same time it raises an Urgent alert for you with the child's words, suggested next steps, and ways to start the conversation, and emails or texts you if you have notifications on.
- Covey never provides methods, never minimizes what the child said, and never promises to keep a secret.
Covey is software. It can miss things and it can over-flag. It is not a therapist, a doctor, or a crisis counselor, and an alert is not a diagnosis. Please treat it as a prompt to check in, not as the check-in itself.
Crisis lines
| Region | Resource |
|---|---|
| United States | 988 Suicide & Crisis Lifeline: call or text 988 · Crisis Text Line: text HOME to 741741 · Childhelp (abuse): 1-800-422-4453 · NCMEC CyberTipline (online exploitation): report.cybertip.org |
| Canada | Call or text 988 · Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868 |
| United Kingdom | Childline: 0800 1111 · Samaritans: 116 123 · NSPCC: 0808 800 5000 · CEOP (online abuse): ceop.police.uk |
| Ireland | Childline: 1800 66 66 66 · Samaritans: 116 123 |
| Australia | Kids Helpline: 1800 55 1800 · Lifeline: 13 11 14 · eSafety Commissioner: esafety.gov.au |
| New Zealand | Youthline: 0800 376 633 or text 234 · Lifeline: 0800 543 354 |
| International | findahelpline.com lists verified helplines by country |
Talking with your child after an alert
- Pick a calm, private moment. Car rides and bedtime work well.
- Lead with care, not the transcript: “I noticed you might be having a hard time. I'm here.”
- Ask directly about safety if you are worried. Asking about suicide does not plant the idea.
- Listen more than you talk. Thank them for telling you. Then decide together what happens next.
- Loop in a pediatrician, school counselor, or therapist when you are unsure. You do not have to handle it alone.
Reporting a safety problem with Covey
If you believe Covey let something through that it should have blocked, or blocked something harmless in a way that mattered, please email privacy@example.com with the conversation link from your dashboard. Reports like these directly improve the filters.
Questions about these documents: privacy@example.com · Covey, [Company mailing address]